All orders are sent from the UK. The delivery cost will be added to your order at the checkout and is calculated by the destination of your order and the weight of products ordered. Please note that orders over 2kg are automatically sent by courier.
It can take up to seven working days for stock orders to be dispatched. Pre-Orders will give an estimate of shipping dates. If this date changes due to unforeseen delays we will contact you to let you know and confirm an updated shipping date.
Orders to the UK should then be delivered within 2-4 working days of dispatch. Orders sent outside the UK but inside the European Union should be delivered within 5-10 working days of dispatch for track and untracked 10-14 working days. Orders outside the EU should be delivered within 10-14 working days of dispatch. Orders to the USA from dispatch should be delivered within 3-4 working days of dispatch. If orders have not been received within 25 working days of dispatch, please contact us – https://www.modiphius.net/pages/support
I'M IN THE EU, HOW DOES BREXIT AFFECT MY ORDER?
Due to the changes in border rules, you can expect the following:
If you select Untracked Postal Service - you will be expected to pay duties and possible customs charges.
If you select Tracked Postal Service we will pay the duties and any customs charges for you. Please note that if the value of your order is over 150 Euro's we will split your order into two shipments. One of the packages may arrive before the other so please allow 7 working days before contacting support to check on the second package.
VAT and Custom Duties
DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community
All orders sent outside of the UK, USA and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer.
Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.
DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy
If you refuse to pay any import duty levied against your shipment, Your product maybe either destroyed by customs or the shipment returned to Modiphius Entertainment. If the product is returned, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) maybe charged against you.
Please see our full Terms & Conditions for further information