All orders are sent from the UK. The delivery cost will be added to your order at the checkout and is calculated by the destination of your order and the weight of products ordered. Please note that orders over 2kg are automatically sent by courier.
It can take up to seven working days for stock orders to be dispatched. Pre-Orders will give an estimate of shipping dates. If this date changes due to unforeseen delays we will contact you to let you know and confirm an updated shipping date.
Orders to the UK should then be delivered within 2-4 working days of dispatch. Orders sent outside the UK but inside the European Union should be delivered within 5-10 working days of dispatch for track and untracked 10-14 working days. Orders outside the EU should be delivered within 10-14 working days of dispatch. Orders to the USA from dispatch should be delivered within 3-4 working days of dispatch. If orders have not been received within 25 working days of dispatch, please contact us – https://www.modiphius.net/pages/support
Shipping to Israel: due to current situation, there is temporarily £25 ELEVATED RISK surcharge imposed by shipping providers on top of shipping fee.
I'M IN THE EU, HOW DOES BREXIT AFFECT MY ORDER?
Due to the changes in border rules, you can expect the following:
If you select Untracked Postal Service - you will be expected to pay duties and possible customs charges.
If you select Tracked Postal Service we will pay the taxes/VAT for you and you should not be asked to pay any upon delivery. Please note that if the value of your order is over 150 Euro, the delivery method will be DHL (Express) Customs Friendly . Meaning we will also pay taxes and duties for you. Please be aware some European counties ( we are aware of Polish import laws stating a recipient must act as the importer of record by completing the customs paperwork and paying a €5 EUR ) might ask you to pay a little import fees.
VAT and Custom Duties
DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community
All orders sent outside of the UK, USA and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer.
Payment of the duty charge is necessary for the release of your order from customs on arrival to your country. It is the customer's responsibility to pay duties.
DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy
If you refuse to pay any import duty levied against your shipment, Your product maybe either destroyed by customs or the shipment returned to Modiphius Entertainment. In case of return, DHL charges Modiphius return shipping and penalty fee ( for not paying taxes). In this case we can not refund your order.
Please see our full Terms & Conditions for further information